Terms of service

Terms of Service - Elite Office

Last updated: 05 July 2026

Welcome to Elite Office. By accessing or using eliteofficeaustralia.com, including purchasing products through our website, you agree to these Terms of Service.

Please read these Terms carefully before using our Services or making a purchase.

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable law, including rights available to Australian consumers under the Australian Consumer Law (ACL).

1. General Information

This website is operated by Elite Office ("we", "us", "our" or the "Company").

We provide ecommerce services and offer products to customers, including customers located in Australia. Where applicable, products may be fulfilled or shipped through third-party or international fulfilment and logistics providers.

By accessing our website or purchasing from us, you agree to these Terms of Service and our other published policies.

2. Use of the Site

You must not use our website, products or Services for any unlawful or unauthorised purpose.
You must not use the Services in a way that violates applicable laws or the rights of third parties, including intellectual property rights.
We reserve the right to restrict or refuse access to the Services where reasonably necessary, including where these Terms have been materially breached or fraudulent or unlawful activity is suspected.

3. Products and Prices

All prices are displayed in Australian Dollars (AUD $) unless otherwise stated.
We may update product prices, availability and information from time to time.
We aim to ensure that product descriptions, photographs and other information displayed on our website are accurate.
Actual colours may appear slightly different depending on screen settings, lighting or manufacturing variations.

Nothing in this section limits your rights if a product is materially different from its description or otherwise fails to comply with applicable consumer guarantees.

4. Payments

Customers may pay using the payment methods displayed at checkout. Payment must be successfully authorised before an order can be processed or dispatched.

If a payment cannot be completed or authorised, the order may be cancelled. Payment transactions may be processed by third-party payment providers in accordance with their applicable terms and privacy practices.

5. Shipping and Delivery

We offer free standard shipping on orders to Australia.

Orders are normally processed within up to 2 business days after payment confirmation.

Estimated delivery time for Australia is 4-12 business days after dispatch.

Tracking information will be provided after an order has been dispatched where tracking is available.

Delivery times are estimates and may occasionally be affected by courier disruptions, customs procedures, weather conditions, public holidays, periods of high demand or other logistical circumstances.

If an order is significantly delayed or appears to be lost, please contact us at support@eliteofficeaustralia.com so that we can investigate the shipment and provide an appropriate solution where applicable.

For complete information, please refer to our Shipping Policy.

6. Returns and Refunds

Customers may request a return within 30 calendar days of receiving the product.

Within the first 7 calendar days, eligible returns are free of charge, provided the product is unused, undamaged and in its original condition.

After 7 days and up to 30 days, customers may still request an eligible return; however, the return shipping cost will be the responsibility of the customer, depending on their location.

Approved refunds will be processed within 10 business days after the returned product has been received and inspected.

If a product is defective, damaged or an incorrect item has been supplied, a return or replacement will be arranged at no cost to the customer where applicable.

These voluntary return conditions do not limit any additional rights available under the Australian Consumer Law. For complete information, please refer to our Refund & Returns Policy.

7. Consumer Guarantees and Liability

Products supplied to consumers in Australia may come with guarantees and rights under the Australian Consumer Law.

Where applicable, these rights cannot be excluded, restricted or modified by these Terms.

Depending on the circumstances and the nature of a product problem, customers may be entitled to remedies such as a repair, replacement, refund or other remedy required by law.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses that could not reasonably have been foreseen. Nothing in these Terms limits liability or consumer rights where doing so would be prohibited by applicable law.

8. Intellectual Property

Unless otherwise stated, the content made available through this website, including text, graphics, logos, photographs, layout and design elements, is owned by or licensed to Elite Office and is protected by applicable intellectual property laws.

Content may not be reproduced, distributed or commercially exploited without appropriate authorisation, except where permitted by law. Third-party trademarks, product names and other intellectual property remain the property of their respective owners.

9. Applicable Law

These Terms operate subject to all applicable mandatory laws and consumer protections.

For customers located in Australia, nothing in these Terms excludes or restricts any rights or remedies available under the Australian Consumer Law or other mandatory Australian laws that apply to the transaction.

Any dispute will be handled in accordance with the laws and jurisdiction applicable to the circumstances of the transaction and the parties involved.

10. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, Services, policies or applicable legal requirements.

When changes are made, the "Last updated" date at the top of this page will be updated. Changes will apply prospectively from the date they are published, except where otherwise required by law.